Error codes

Print jobs stuck

The queue does not move

What it means

Jobs sit at "printing" or "deleting" because one job crashed the spooler or points at an offline port.

Common causes

• A corrupt print job at the head of the queue
• The port points at an old IP
• The spooler keeps restarting

How to fix it

1. Cancel all jobs in the queue and wait a minute.
2. Restart the print spooler: in Terminal (Admin) run net stop spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then net start spooler.
3. Check the printer port in Printer properties > Ports and update it to the printer's current IP.
4. Print a test page from the printer's own menu to separate printer from Windows.