Error codes

0x0000003B

SYSTEM_SERVICE_EXCEPTION

What it means

A system routine crashed while switching from normal code into the Windows kernel.

Common causes

• Graphics drivers
• Anti-cheat or antivirus drivers
• Damaged system files

How to fix it

1. Open the crash dump in WhoCrashed or BlueScreenView: it usually names the driver file that caused it (for example nvlddmkm.sys is the NVIDIA driver).
2. Do a clean graphics driver install: remove the old one with DDU in Safe Mode, then install the latest.
3. Open Terminal (Admin) and run sfc /scannow, then DISM /Online /Cleanup-Image /RestoreHealth. Restart afterwards.
4. Think about what changed just before it started (new driver, app, update or hardware) and undo that first. System Restore can roll back drivers without touching your files.