Get the four values from the provider
You need the server address, the tunnel type, the authentication method and the credentials. A profile with a guessed protocol fails at the handshake without a useful error.
Windows speaks several VPN protocols without any extra software. Good enough for a work tunnel or a home router, and it starts before you sign in.
Add a VPN profile under **Network & internet > VPN**, choose the protocol and enter the server and credentials. Test it once from the settings page before relying on it.
You need the server address, the tunnel type, the authentication method and the credentials. A profile with a guessed protocol fails at the handshake without a useful error.
The VPN page takes the provider name, the address and the type. Choose the protocol the server actually offers; automatic detection only works for some combinations.
Settings > Network & internet > VPN > Add VPN
Saving the username helps on a personal laptop. On a shared machine the saved credential is usable by anyone who signs in.
The advanced options decide whether all traffic uses the tunnel or only the remote subnet. Full tunnel protects more and costs more bandwidth.
After connecting, check that the machine has the address the server assigned. A connection that reports success without an address routes nothing.
ipconfig /all
The profile can connect on demand or when the network changes. On-demand is convenient and hides a failing server until the moment you need it.
The protocol or the port is blocked. Check the tunnel type and the router's forwarding rules.
DNS is not going through the tunnel. Set the DNS server the provider gave you.
A double NAT or aggressive firewall. Try another protocol first.
A policy manages VPN connections on this machine.
It hides traffic from the local network. The provider still sees it.
Only for some protocols. A device tunnel needs an enterprise setup.
Remove the VPN profile from the same settings page. Stored credentials and routes are deleted with it.
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