Confirm the device is seen as a touchscreen
**Get-PnpDevice** lists the digitizer separately from the display. A missing HID touch device explains a screen that does not register taps at all.
Get-PnpDevice -Class HIDClass | Where-Object FriendlyName -match 'Touch|Digitizer|Pen' | Select-Object FriendlyName,Status,InstanceId
Get-CimInstance Win32_PnPEntity | Where-Object { $_.Name -match 'Touch Screen|Digitizer' } | Select-Object Name,Status,ConfigManagerErrorCode
Get-CimInstance Win32_DesktopMonitor | Select-Object Name,ScreenWidth,ScreenHeight